My package is lost?
Please email me the order number and I will look up the tracking number for the package and see what I can do. [email protected]
Last updated: November 30, 2017 07:22
Are the prints from the rewards inter-changeable or can we pick another?
The Prints from the rewards are not interchangeable. They will be shipped out with the books.
Last updated: November 30, 2017 07:19
My order is wrong?
Please email me the order number and I will send out the right merchandise. This happens once in a while. [email protected]
Last updated: November 30, 2017 07:24
My package is damaged?
Please return it and we will send out a new one. Wish we could control the mail? No worries we can resend.
Last updated: November 30, 2017 07:22
How will my package arrive?
All packages will be shipped out via USPS (United States Postal). There will be one package with all the rewards and books, wrapped and protected in a box and a padded envelope for extra safety.
Last updated: November 30, 2017 07:21
We are expecting to be shipping late December early January. It will all depend if our printer can get us the books for the project on time.
Last Updated At: 11/09/17What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.